Legal
Member Terms of Service
Effective June 5, 2026 · Last updated June 5, 2026 · Housewell LLC, San Antonio, Texas
Housewell LLC (“Housewell,” “we,” “us,” or “our”) operates a home-maintenance membership and related services in the San Antonio, Texas area. These Member Terms of Service, together with our Privacy Policy and SMS Terms, form a binding agreement (the “Agreement”) between you (“you,” “Member”) and Housewell. By creating an account, starting a membership, or using our services, you agree to these terms.
1. Who we are and what the membership is
Housewell is a home-maintenance company. Members pay a recurring monthly subscription for routine, non-licensed maintenance performed by our own crew on a scheduled cadence (currently every other month, six visits per year). The plans available at signup may include AirCare, OutsideCare, and Housewell Complete, as described on our website at the prices shown at the time you enroll.
We also operate a Pro Network: when you want a licensed trade we do not perform in-house (for example HVAC, plumbing, electrical, pest, or pool), we can connect you with vetted third-party providers. The Pro Network is described in Section 9. It is important that you understand the difference between work our crew performs and work a third-party provider performs, because our responsibilities differ for each.
2. Eligibility and service area
You must be at least 18 years old, the owner or an authorized occupant of the property to be serviced, and located within our current service area to become a Member. At launch our service area is limited to ZIP code 78261 and may expand over time. We may verify your address and decline or cancel service if the property is outside our service area or otherwise unsuitable.
3. Membership plans, billing, and automatic renewal
3.1 Recurring charges and authorization
You authorize recurring charges. When you enroll, you provide a valid payment method and authorize Housewell and our payment processor, Stripe, to automatically charge that payment method the then-current monthly fee for your plan, plus any applicable taxes, on a recurring monthly basis, until you cancel as described in Section 5. You authorize us to store your payment method on file and to charge it for membership fees and for any one-time services you separately request and approve.
3.2 Automatic monthly renewal
Your membership renews automatically. Each membership term is one month and renews automatically for successive one-month terms at the then-current price. We will charge your payment method on each renewal date without further notice except where the law requires advance notice. You may cancel at any time under Section 5 to stop future renewals.
3.3 First month free / introductory offers
From time to time we offer a free first month or other introductory offer (for example, to the first 50 members in a new neighborhood). If you accept a free-trial offer, you must provide a payment method at signup, and we will automatically charge the standard monthly fee for your plan when the free period ends, unless you cancel before that date. The terms, price, and renewal date of any introductory offer will be disclosed to you at signup.
3.4 Price changes
We may change membership prices. We will give you at least 30 days' notice by email before a price change takes effect. The new price applies to renewals after the notice period. If you do not want to continue at the new price, you may cancel before it takes effect.
3.5 Taxes, failed payments, and chargebacks
Prices do not include applicable sales or other taxes, which we may add. If a payment fails, we may retry the charge, suspend service, and/or cancel your membership. You are responsible for keeping your payment method current. Initiating a chargeback for properly authorized charges may result in suspension or cancellation.
4. What our crew does, and what it does not do
Scope of in-house work. Our crew performs only routine, non-licensed maintenance tasks within the published scope of your plan, plus Helper time on Housewell Complete as described in Section 6. Examples include filter delivery and replacement, cobweb and nest knockdown, smoke and carbon-monoxide detector battery replacement, exterior bulb replacement (you provide bulbs), gap sealing and door sweeps, trash-bin refresh, and similar low-complexity tasks.
We perform tasks. We do not inspect or assess. Our crew completes tasks and documents the work performed in a photo “Service Receipt” (Section 8). Our crew does not perform inspections, condition assessments, evaluations, or wellness checks, and does not give professional opinions about the condition, safety, code-compliance, or adequacy of any part of your home, its systems, or its structure. Nothing our crew says or does is a professional inspection or a substitute for one.
Out of scope. Our crew does not perform work inside walls, structural work, roofing, or any work requiring a licensed trade, and will not do so even if asked. Such work is handled, if at all, only through the Pro Network in Section 9. We may decline any task that is unsafe, outside scope, or beyond the time or materials included in your plan.
Access and your property. You agree to provide safe, lawful access to the areas to be serviced on scheduled dates, to secure pets, and to remove hazards. If you give us gate codes, alarm codes, lockbox codes, or keys, you authorize us to use them solely to perform the service. We handle access information as described in our Privacy Policy. You represent that you are authorized to grant access to the property.
5. Cancellation
You can cancel at any time. You may cancel your membership at any time, effective at the end of your current billing month, by any of these methods: (a) using the cancel option in your online member account; (b) emailing hello@housewell.casa; or (c) calling [phone (pending)]. We will make cancellation at least as easy as signup and will not require you to speak to anyone to cancel an online membership.
Cancellation stops future renewals. Unless required by law, membership fees already charged are not refunded, and you may continue to receive service through the end of the period you have paid for. Cancelling permanently ends any founder benefits and they cannot be reinstated.
6. The 30-Minute Helper
“Helper” time is included with Housewell Complete. Each scheduled Complete visit includes 30 minutes of Helper time for small tasks you select from our published Helper menu, such as light bulb changes, detector batteries, slide-in filter swaps, or tightening hardware in existing holes. The 30 minutes are guaranteed, you choose the tasks from the menu. Helper time is capped at 30 minutes with a 15-minute ceiling per task, requires you to select your tasks at least 48 hours before your visit and to supply any parts, and excludes anything that drills into a wall, any plumbing or water connection, anything at height beyond a standard step stool, anything inside walls, anything requiring a licensed trade, and anything our crew judges unsafe or beyond scope. Tasks not on the menu may be requested but are performed only if we confirm them in scope before the visit. Unused Helper time does not carry over and has no cash value. AirCare and OutsideCare purchased on their own do not include Helper time.
7. Pros services (optional one-time work)
Separately from your membership, you may request one-time “Pros” services such as window cleaning, soft washing, driveway and concrete cleaning, gutter cleaning, dryer-vent or duct cleaning, and holiday lighting, at the prices and tiers shown when you request them. Active members receive a member discount as described on our website. Pros services are quoted by scope, must be separately approved by you before work begins, and are charged to your payment method on file. Estimates given before a site visit are good-faith estimates and may be adjusted after we see the actual scope, with your approval.
8. Service Receipts
After a visit, we provide a Service Receipt: a record of the tasks completed, typically with timestamped photos of the work performed. A Service Receipt documents what we did. It is not an inspection report, a condition assessment, a warranty of any component, or a statement about the overall condition or safety of your home.
9. The Pro Network and third-party providers
Third-party providers are independent. When you ask us to connect you with a licensed trade we do not perform in-house, we may refer you to one or more vetted, independent third-party providers (“Providers”). Providers are independent businesses. They are not Housewell, not our employees, and not our agents or partners in the legal sense. We do not perform, supervise, or control the licensed work they do.
You contract with, and pay, the Provider directly. Any agreement for licensed-trade work is between you and the Provider. You pay the Provider directly at the Provider's own price. Housewell does not mark up the Provider's price to you and does not add any charge to the Provider's invoice. How Housewell is compensated by Providers is described in Section 10.
Our vetting is limited. We make reasonable efforts to vet Providers (for example, by reviewing licensing, insurance, and reviews), and we remove Providers who fall below our standards. But we do not guarantee, warrant, or insure any Provider's work, licensing, insurance, conduct, pricing, or results. You are responsible for satisfying yourself about a Provider before hiring them, and your remedies for licensed-trade work are against the Provider, not Housewell.
“We make it right.” Some of our materials say that we stand behind the jobs we route and will help make things right. Where that promise appears, it means we will reasonably assist you in resolving a problem with a Provider, including helping you reach the Provider, escalating, or connecting you with another Provider. It is not a guarantee, warranty, or insurance of any Provider's work, and it does not make Housewell responsible for performing or paying for the Provider's work.
10. How Housewell is compensated by Providers
Housewell may receive compensation from Providers, such as a flat per-lead referral fee, a percentage of the recurring billing for ongoing services the Provider books through us (for example, approximately 7%), and optional flat placement fees. This compensation is paid by the Provider, not by you. It is never added to your invoice and never increases the price you pay the Provider. We disclose the existence of this compensation here so you understand how the Pro Network is funded.
11. Your responsibilities
- Provide accurate account, contact, address, and payment information and keep it current.
- Provide safe and lawful access to the property on scheduled dates and secure pets and hazards.
- Supply any parts or bulbs for Helper or in-scope tasks where noted.
- Use the services only for lawful purposes and not ask the crew to perform out-of-scope, unsafe, or unlicensed work.
- Review Service Receipts and raise any concern promptly, as described in Section 14.
12. Scheduling, weather, and rescheduling
We schedule visits on a recurring cadence and will make reasonable efforts to meet stated arrival windows. We may reschedule for weather, safety, capacity, or events beyond our reasonable control. If we cannot access the property on a scheduled date through no fault of ours, the visit may be treated as delivered or rescheduled at our discretion, and repeated access failures may affect your plan.
13. Disclaimers and limitation of liability
Service warranty. We will perform the in-house maintenance tasks in your plan with reasonable care and skill. Except for that and anything that cannot be disclaimed under Texas law, the services are provided “as is,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and any warranty regarding third-party Providers' work.
No liability for Provider work. To the fullest extent permitted by law, Housewell is not liable for the acts, omissions, work, licensing, insurance, pricing, delays, or damages of any third-party Provider.
Limitation. To the fullest extent permitted by law, Housewell's total liability arising out of or relating to the membership or in-house services in any 12-month period will not exceed the amount of membership and Pros fees you paid to Housewell in that period. Housewell is not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in this Agreement limits liability that cannot be limited under Texas law, including for gross negligence, fraud, or personal injury caused by our negligence.
14. Concerns, complaints, and re-service
If you are not satisfied with an in-house task, contact us at hello@housewell.casa within 14 days of the visit and we will work with you to re-perform the task or otherwise reasonably address it. For licensed-trade work performed by a Provider, your remedy is with the Provider, with our reasonable assistance as described in Section 9.
15. Communications and electronic consent
You agree we may communicate with you electronically, including by email and (with your separate consent) text message, and that electronic communications satisfy any legal requirement that a communication be in writing. Text-message terms are governed by our SMS Terms. You consent to receive transactional messages about scheduling, billing, and your account. See our SMS Terms & Messaging Consent and Privacy Policy.
16. Bilingual disclosure
We market and may communicate in English and Spanish. If we provide a Spanish translation of these terms or of any required disclosure, the translation is for convenience. In the event of a conflict, the English version controls unless Texas law requires otherwise for a given disclosure.
17. Disputes and governing law
This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The state and federal courts located in Bexar County, Texas have exclusive jurisdiction over disputes, and you consent to that jurisdiction and venue. You and Housewell retain the right to bring an individual claim in small-claims court for disputes within its jurisdiction.
18. Changes to these terms
We may update these terms. If we make a material change, we will give notice by email or in-app and update the “Last updated” date. Changes apply to renewals and use after the effective date. If you do not agree, you may cancel under Section 5.
19. Miscellaneous
If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign this Agreement; we may assign it to an affiliate or successor. This Agreement, with the Privacy Policy and SMS Terms, is the entire agreement between you and Housewell about the membership and services.
20. Contact
Housewell LLC · [registered business address (pending)] · hello@housewell.casa · [phone (pending)]
Contact us with any questions about these terms.